This is a quick survey.  We appreciate, value and use every bit of candid feedback to better meet client expectations. Feel free to complete only the sections that are important and applicable to you.

Tell us about yourself

*Contact information is optional.  This information will be used for Schenden's Spas purposes only, and is not released to any other businesses. If you desire a response to your submission, please include complete contact information.

First Name:
Last Name:
Address:
City:
State:
Zip Code:
Email:
Phone:
Gender: Male Female


 
Under 20
20 to 29
30 to 39
40 to 49
50+
Age Group
           
 
Weekly
Monthly
Quarterly
Yearly
Rarely
How often do you visit a spa?
How often do you visit Schenden's Spas?
           
 
Lake
Athletic Club
Troy
Which spa location did you visit most recently?


What is your primary reason for seeking spa services?


If you remember, how did you originally find out about Schenden's Spas?

 

Overall Schenden's Spas experience
 
Below Average (1)
Average (2)
Satisfactory (3)
Above Average (4)
Excellent (5)
Overall quality of your experience at Schenden's Spas
Professionalism of spa technicians
Professionalism of spa front desk and phone staff
Spa facility
Price Quality value
Location of three spas
Extended Hours of Operation

Comments/Suggestions

 

Schenden's Spas facility

 
Below Average
(1)
Average
(2)
Satisfactory
(3)
Above Average
(4)
Excellent
(5)
Overall Quality
Cleanliness
Atmosphere
Accessibility of Location
Convenience

Comments/Suggestions

 

Massage Therapy
 
Below Average
(1)
Average
(2)
Satisfactory
(3)
Above Average
(4)
Excellent
(5)
The massage therapist was friendly
The massage therapist was professional
I felt treated like an individual, not just another customer
The massage therapist answered my questions
The massage therapist personalized my spa service with a pre-treatment consultation
The massage therapist gave a post-treatment consultation with recommendations
Price/Quality value

Comments/Suggestions

 

Skin Care

 
Below Average
(1)
Average
(2)
Satisfactory
(3)
Above Average
(4)
Excellent
(5)
The aesthetician was friendly
The aesthetician was professional
I felt treated like an individual, not just another customer
The aesthetician answered my questions
The aesthetician personalized my spa service with a pre-treatment consultation
The aesthetician gave a post-treatment consultation with recommendations
Price/Quality value

Comments/Suggestions

 

Waxing Services
 
Below Average
(1)
Average
(2)
Satisfactory
(3)
Above Average
(4)
Excellent
(5)
The aesthetician was friendly
The aesthetician was professional
I felt treated like an individual, not just another customer
The aesthetician answered my questions
The aesthetician personalized my spa service with a pre-treatment consultation
The aesthetician gave a post-treatment consultation with recommendations
Price/Quality value

Comments/Suggestions

 

Skin and Body Care Products


Comments/Suggestions

 

NailCare

 
Below Average
(1)
Average
(2)
Satisfactory
(3)
Above Average
(4)
Excellent
(5)
The manicurist was friendly
The manicurist was professional
I felt treated like an individual, not just another customer
The manicurist answered my questions
The manicurist personalized my spa service with a pre-treatment consultation
The manicurist gave a post-treatment consultation with recommendations
Price/Quality value

 

Spa Customer Service
 
Below Average
(1)
Average
(2)
Satisfactory
(3)
Above Average
(4)
Excellent
(5)
Front desk associates were friendly
Front desk associates were professional
Front desk associates were able to answer your questions
You were treated like an individual, not just another customer (or phone call)

Comments/Suggestions

 

Schenden's Spas Email List & Website
 
Yes
No
Not Sure
Are you aware of the benefits of our Email list?
Do you find the emails informative?
Do you take advantage of our birthday discount?
Do you take advantage of our 10% discount for monthly visits?
Do you use our website to learn about servies, products, locations and hours?
Do you use our website to purchase gift certificates?

 


What changes or improvements would you like to see on our website?


Rate the overall Schenden's Spas experience

 
Below Average
(1)
Average
(2)
Satisfactory
(3)
Above Average
(4)
Excellent
(5)
Quality
Consistency
Personal Satisfaction

 

Which of the following are you interested in learning more about?
   

Spa Packages 

Gift Certificates
Facials
Massage Therapy
Laser Hair Removal
Manicures & Pedicures
Waxing Services
Microdermabrasion
Spa Parties
Endermologie Cellulite Treatment
Plastic surgery options with Dr. Michael J. Schenden

 

Comments/Suggestions


Are there other spa experiences, treatments, products you have received elsewhere that you would like to see at Schenden's Spas?


Would you recommend Schenden's Spas to others and why?


Is there anything else you want us to know or think about?


Thank you for your time! Please press the submit button.